Delivery, Returns, Privacy


FALL HOURS:   Weekday hours:  8:00 a.m. to 5:00 p.m.  Open Saturday mornings 'til noon.  Most orders received by 10:00 a.m. E.D.T.; web ordering or telephone; are shipped the same day, including Saturdays!

ORDERING WITH THE NEW 1-PAGE CHECK-OUT:

Please make sure your address and zip-code are completed, and your shipping method choice is made at the top of the page, before clicking the "Preview Order" button at the bottom.  If your shipping address is incomplete or the zip-code is incorrect, the computer will not display shipping method choices and complete your order.  To correct an error in your address, it may be necessary to erase, and re-type the entire address, or an entire line of your address.  The new software behind this feature has proven to be worth the extra trouble by preventing misdirected mail.

DELIVERY

Please take the time to ensure that your shipping address is complete and correct!  A confirmation e-mail will be sent when you order.  Please check that your mailing address is correct and complete; and send a reply immediately, if any correction is needed.  Purevon can not cover the cost of re-sending incorrectly addressed mail.  A carefully calculated shipping rate schedule is in effect; you may be pleased with the low rates offered! Domestic and international destinations are sometimes more efficiently served by flat-rate or regional-rate parcel delivery.  Whatever it takes to offer sensible shipping service; all Purevon packing cartons are optimized for taking advantage of the best shipping rates offered for the size and weight of the package.  Whether you are ordering one bottle, or multiples, you will benefit the lowest rates possible.  To make it easy to shop for the best rate, you can check the "Estimate Shipping & Taxes" function on the "Shopping Cart" page, where all of the best rates found by the computer are listed; express delivery is also available.  All domestic shipping is First Class or Priority Mail service with delivery in 2 days or less; up to 3 days in the West.  International delivery is generally within no more than 6 – 10 business days.  Checks will be accepted from U.S. customers, made out in U.S. currency only.  International buyers are asked to use a credit card, Pay-Pal or a money order.  Canadian customers can use a Canadian postal money order payable in U.S. dollars.  Our website has a convenient currency conversion feature located in the upper left-hand corner which easily toggles between U.S. currency, and the international currency you choose.   International customers using money orders should set the web page to order in U.S. currency.  Please make sure your e-mail address is correct when ordering, in order that you will receive your acknowledgment and tracking number.

A 25% re-stocking charge applies to all return goods.  Returns will be accepted only for sealed, unopened goods.  Shipping charges are non-refundable.  International customers should check with their local officials to find out whether customs, taxes or any extra delivery charges apply.  No refunds will be allowed for orders returned for unpaid customs charges.  Please see "Terms & Conditions" page for additional details.

RETURNS

Silver in a bottle and other products may be returned for credit within 14 days of purchase, if returned unopened in original packaging. If you are not happy with the product, the return of 1 partially-used bottle will be accepted for refund, if accompanied with an explanation. A 25% re-stocking charge applies to all return goods.  Shipping charges are non-refundable.  International customers should check with their local officials to find out whether customs, taxes or any extra delivery charges apply; please see our "Delivery Information" page for additional details.  Refunds will not be allowed on orders returned for unpaid customs charges.  Please make sure your e-mail address is correct when ordering, in order that you will receive your acknowledgment and tracking number.

PRIVACY POLICY

Information you give to this website will not be sold or given out to others.  A mailing list or e-mail list of customers will only be used to announce any new Purevon items which may be developed in the future.

Email messages are generally sent, and telephone calls made, only when requested.  If there is a problem with your order, such as a typographical error in your email address or street address, the telephone may be the only way you can be contacted.