Delivery, Returns, Privacy



HOURS FOR WINTER:   Weekday hours:  9:00 a.m. to 5:00 p.m.  Open Saturday mornings 'til noon.  Most orders received by 10:00 a.m. E.D.T.; web ordering or telephone; are shipped the same day, including Saturdays!

ORDERING WITH THE NEW 1-PAGE CHECK-OUT:

Please make sure your address and zip-code are completed, and your shipping method choice is made at the top of the page, before clicking the "Preview Order" button at the bottom.  If your shipping address is incomplete or the zip-code is incorrect, the computer will not display shipping method choices and complete your order.  To correct an error in your address, it may be necessary to erase, and re-type the entire address, or an entire line of your address.  The new software behind this feature has proven to be worth the extra trouble by preventing misdirected mail.

DELIVERY

Please take the time to ensure that your shipping address is complete and correct!  A confirmation e-mail will be sent when you order.  Please check that your mailing address is correct and complete; and send a reply immediately, if any correction is needed.  Purevon can not cover the cost of re-sending incorrectly addressed mail.  A carefully calculated shipping rate schedule is in effect; you may be pleased with the low rates offered!  All domestic shipping is First Class or Priority Mail service with delivery in 2 days or less; up to 3 days in the West.  International delivery is generally within no more than 6 – 10 business days.  When more than one Priority Mail service is listed, please select the LOWEST RATE!  Checks will be accepted from U.S. customers, made out in U.S. currency only.

INTERNATIONAL ORDERS

International buyers are asked to use a credit card, Pay-Pal or a money order.  Our website has a convenient currency conversion feature located in the upper left-hand corner which easily toggles between U.S. currency, and the international currency you choose.   International customers using money orders should set the web page to order in U.S. currency. CANADA:  Canadian customers can use a Canadian postal money order payable in U.S. dollars.  NIGERIA:  For Nigeria, it is suggested that you call, Email, or use WhatsApp +1 484 602 5851 for a price-quote on DHL delivery.  DHL is more expensive, but it runs on-time and is hassle-free.

A 25% re-stocking charge applies to all return goods.  Returns will be accepted only for sealed, unopened goods.  Shipping charges are non-refundable.  International customers should check with their local officials to find out whether customs, taxes or any extra delivery charges apply.  No refunds will be allowed for orders returned for unpaid customs charges.

POSTAL INSURANCE

Domestic Priority Mail is generally insured up to $50 per package; Priority Mail Express:  $100 per package.  Please check with your Post Office for international coverage limits.  Postal insurance is for loss or damage during transit only, and does not cover theft after delivery.  If you receive your package damaged, please let us know, and retain the damaged items and packaging for Postal inspection.

RETURNS

Silver in a bottle and other products may be returned for credit within 14 days of purchase, if returned unopened in original packaging. If you are not happy with the product, the return of 1 partially-used bottle will be accepted for refund, if accompanied with an explanation. A 25% re-stocking charge applies to all return goods.  Shipping charges are non-refundable.  International customers should check with their local officials to find out whether customs, taxes or any extra delivery charges apply; please see our "Delivery Information" page for additional details.  Refunds will not be allowed on orders returned for unpaid customs charges.  Please make sure your e-mail address is correct when ordering, in order that you will receive your acknowledgment and tracking number.  Orders cancelled prior to shipment will be charged a 10% cancellation fee, and refund will be processed within seven business days.

PRIVACY POLICY

Information you give to this website will not be sold or given out to others.  A mailing list or e-mail list of customers will only be used to announce any new Purevon items which may be developed in the future.

Email messages are generally sent, and telephone calls made, only when requested.  If there is a problem with your order, such as a typographical error in your email address or street address, the telephone may be the only way you can be contacted.